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What is District Heating?

District heating can help in reducing carbon emissions by providing locally sourced heating and hot water.

Put simply, district heating removes the need for individual gas boilers in each home or business. Heating and hot water is instead generated or taken from waste heat sources within a local energy centre and delivered to the community through a network of pipes.

District heating is not new. There are over 14,000 heat networks within the UK supplying heat and hot water to approximately 480,000 customers. They now form an important part of the UK Government drive to reduce carbon emissions and use modern technologies to produce clean, simple, and cheaper energy. The Committee on Climate Change estimate ‘that around 18% of UK heat will need to come from heat networks by 2050 if the UK is to meet its carbon targets cost-effectively’.

Some of the sites on our network have cooling services. For more information on cooling, visit here.

If you are a customer on one of our heat networks, please enter your postcode below.


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Who are Metropolitan?

Metropolitan has been providing heat networks since 2006. We are involved in some of the country’s most modern new developments and lowest-carbon communities. Metropolitan is part of the UK’s leading utility infrastructure group, with over 1.6 million homes connected to our networks.


Metropolitan is a UK company with a UK-based team to support the needs of our customers connected to our heat networks.

Customer focused

We are customer-focused, aiming to provide clear and simple information and the best possible service. Each of our heat networks is registered with The Heat Trust, which sets outstanding customer-service standards across the industry.

Struggling to pay your bills? We can help

We understand that sometimes it can be difficult to find the money to pay the household bills. If you’re worried about paying your bills, or think you might need a little extra support, please click to here to find out how we can help.

If you need extra help

We understand that we have customers with vulnerabilities, so we have developed a range of free services to help make it easier for them.

We can help a wide range of people, from those who are of State Pension age, disabled or have a long-term illness, or perhaps a sight or hearing loss, or have a child under 5 years old in the house. If you want to be added to our Priority Services Register for extra help, contact us. For more information on our Priority Services Register, click here.

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We recognise that we are in a position of responsibility and we take this very seriously. Metropolitan has been delivering heat networks to thousands of homes and businesses for many years.

Heat Trust

The Heat Trust protects the interests of customers on heat networks. It is an independent consumer champion and sets out standards of service and customer care to ensure you get a fair, transparent, good-value service, and enjoy the benefits being on a heat network.

All of Metropolitan’s district heat networks are registered with the Heat Trust.

Find out more information about Heat Trust here.

Local Heat for Communities

With district heating, the heat is produced locally to serve the community. It is designed specifically for each development and is sustainable and future proof, working towards zero-carbon living.

We are proud of the heat networks we provide, and our customers are rightly proud to live on low-carbon, sustainable developments. There is a special sense of community in these areas and Metropolitan is pleased to be a part of this.