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COVID-19 Customer Information

Metropolitan remains open for business - installing utility infrastructure, connecting homes and processing enquiries for new sites. We continue to work on construction sites which are managed in line with the COVID-19 guidance issued by the Construction Leadership Council, and we are pleased to see levels of work on new housing sites continue to increase in England and Wales.

Please continue to liaise with your regular point of contact for any enquiries or for further information on our Method Statement setting out how we are managing social distancing on construction sites, or alternatively, please contact us at

Advice for customers on one of our heat networks please Click Here.

Who are Metropolitan?

We design, build, fund, own and operate district energy networks. We have delivered some of the UK’s highest-profile, lowest-carbon new communities.

Service and Performance
Bringing expertise, choice and flexibility to our district energy customers and their residents – performance, reliability and customer service is guaranteed, underpinned by Heat Trust membership for every scheme.

One Partner for All Your Needs
With services also encompassing networks for electricity, water, wastewater, gas, and open-access Fibre-to-the-Home (FTTH), we are the only infrastructure partner you need. Our customers can select from our comprehensive menu of services to suit their individual needs and objectives.

Schemes of Every Scale
That’s why the industry’s leading developers, housebuilders, consultants, contractors and the public sector choose our tailored solutions for schemes of every scale – from low-density residential to high-density mixed-use developments.