Introduction (the/this/our “Website“) is a website operated by Metropolitan Infrastructure Limited (“we“, “our“, “us“, “Metropolitan“). We are registered in England and Wales under company number 05759935 and have our registered office at Synergy House Windmill Avenue, Woolpit, Bury St. Edmunds, England, IP30 9UP. Our VAT number is 688 8971 40.

By using our website you accept these terms

These terms govern the use of our Website. By using our Website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and other applicable terms and/or policies, and that they comply with them.

We recommend that you print a copy of these terms for future reference.

There are other items that may apply to you

These terms refer to the following additional terms, which also apply to your use of our Website:

By using our Website, you also accept the terms of these policies.

Where the functionality exists, you may generate quotations free of charge on this Website. Where a quotation is generated using this Website, you will be required to accept additional terms applicable to this quotation. Please see the Section of these terms titled “Accepting a quotation on our website” for further details.

Changes to these terms and/or the website

We may revise these terms from time to time. Revised terms will apply to the use of our Website from the date of the publication of the revised terms on our Website. Please check this page regularly to ensure you are familiar with the current version. Your continued use of the Website will be deemed to constitute your acceptance of any revised terms. If you do not agree with any changes we make to these terms, you must not continue to use our Website.

In addition, we may update and/or change our Website from time to time to reflect changes to our users’ needs and/or our business priorities.

We may suspend or withdraw our website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business, operational, or other reasons.

We may transfer these terms to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Account details

Access to certain areas of our Website may be restricted. We reserve the right to restrict access to other areas of our Website, or indeed our whole Website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our Website or other content or services, you must ensure that the user ID and password is kept confidential. You are fully responsible for all activities that occur under your user ID or password. You agree to (a) immediately notify us of any unauthorised use of your user ID or password and any other breach of security you become aware of using the contact details set out in the Section titled “Contact” in these terms; and (b) ensure that you log out of your account at the end of each session. We cannot be and will not be liable for any loss or damage arising from your failure to comply with these obligations.

We may disable your user ID and password in our sole discretion without notice or explanation.

Accepting a quotation on our website

Where the functionality exists, you may generate quotations free of charge on this Website. Where a quotation is generated using this Website, you will be required to review and accept additional terms before we provide you with the quotation or, if your organisation has a valid asset adoption agreement in place with us, you will be required to accept that such agreement governs the arrangement between us. We reserve the right to amend any of our terms from time to time and you are strongly advised to review any applicable terms before accepting the terms.

Your acceptance of a quotation represents an offer by you to accept the services offered by us on the terms of the quotation generated. You will receive an automated email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted by us and we reserve the right, at any time after receipt of your order up until formal acceptance is given by us to you, to decline your order for any reason. We will confirm acceptance of an order placed by you by sending you a further email detailing such acceptance. Only at this point has a binding contract been formed between us.

Acceptable use

You must not use our Website in any way that causes, or may cause damage to:

In addition, you must not use our Website:

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of): (a) any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or (b) any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations. This should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). This shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

You must not use our Website to introduce, copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, logic bomb or other malicious or technologically harmful material.

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching the terms of this Section, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

How you may use material on our website

Unless otherwise stated, we or our licensors own the intellectual property rights in our Website, and in the material published on it. All such rights are reserved and your use of such materials are subject to the restrictions set out in these terms.

You may view, print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not:

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

If you print off, copy or download any part of our Website in breach of these terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date or that the Website will remain available without interruption.

We are not responsible for websites we link to

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources. You access such websites at your own risk.

User generated content

In these terms, “user content” means material (including without limitation text, plans, graphics, drawings, images, audio material, video material and audio-visual material) that you submit to our Website, for whatever purpose. This information and these materials have not been verified or approved by us. The views expressed by users on our site do not represent our views or values.

Any page or resource of the Website where you are capable of uploading your user content are provided for the exchange of lawful, relevant, fair and appropriate information, opinions, materials and comments. You acknowledge that all user content (including registration data) whether publicly posted or privately transmitted to us are the sole responsibility of the person from which such content originated. We accept no responsibility for and do not guarantee the accuracy, integrity or quality of any user content posted on our Website by you or any third party.

You warrant that your user content (a) is not illegal or unlawful; (b) does not infringe any third party’s legal rights (including, but not limited to, intellectual property rights); (c) is not capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law); and (d) is not and has never been the subject of any threatened or actual legal proceedings or other similar complaint.  You will be liable to us and indemnify us for any breach of the foregoing warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

Any user content you upload to our Website will be considered non-confidential. You retain all of your ownership rights in your user content, but you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-licence these rights, and the right to bring an action for infringement of these rights.

We have the right to disclose your identity to any third party who is claiming that any of your user content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy. 

We may also remove any posting you make on our Website if, in our opinion, your post does not comply with these terms. Note that we will exercise our sole discretion when deciding whether to remove content from the Website as a result of any complaints.

In the event that you or any other Website user become aware of any user content that does not comply with the standards set out in these terms, please contact us using the contact details set out in the Section titled “Contact” in these terms.

You are solely responsible for securing and backing up your user content.

Notwithstanding our rights under these terms in relation to user content, we do not undertake to monitor the user content published on our Website.

Limitations and exclusions of liability

Nothing in these terms will limit or exclude our or your liability (a) for death or personal injury resulting from negligence on the part of the party seeking to rely on the exclusion or limitation; (b) for fraud or fraudulent misrepresentation of the party seeking to rely on the exclusion or limitation; or (c) in any way that is not permitted under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms or in relation to the subject matter of the terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

In particular, we will not be liable for:

In addition, we will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

The Website is directed at our customers and prospective customers in the United Kingdom and we make no representations or give any warranties that the Website and the materials on the Website are appropriate or available for use in locations outside the United Kingdom.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this Website and the use of this Website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms, or arising out of any claim that you have breached any provision of these terms.

Breaches of these terms

Without prejudice to our other rights under these terms, if you breach these terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request that they block your access to the Website and/or bringing court proceedings against you.

We are not responsible for viruses

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software.

Rules about linking to our website

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link to our Website:

Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page or scrape any of the content of our Website.

We reserve the right to withdraw linking permission without notice.

The website from which you are linking to our Website must not include any content which (a) is illegal or unlawful; or (b) infringes any third party’s legal rights (including, but not limited to, intellectual property rights).

If you wish to link to or make any use of content on our Website other than that set out above, please contact us using the contact details set out in the Section titled “Contact” in these terms.

Our names and logos

You are not permitted to use our names and/or logos without our prior written approval.

Exclusion of third party rights

These terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms is not subject to the consent of any third party.

Which country’s laws apply to any disputes?

These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.


If you have any questions about these terms, please write to us by email to or by post to Synergy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP.