Metropolitan was chosen by the developer of your community to provide heat
and hot water to all homes and businesses in the area. This is a planning
obligation and part of the Government’s commitment to reduce carbon emissions.
We offer low maintenance costs – there is no boiler to repair or replace, and our pricing is competitive compared with traditional heating and hot water suppliers, such as gas. We make sure you get an excellent service for a fair price.
If your house is served by one of our district energy networks, you need to set up an account with us. Once you have set up an account with Metropolitan, you will be able to manage your account details, monitor your usage and view your bills online through our secure site.
Our UK-based customer services team are available:
8am to 8pm, Monday to Friday
9am to 1pm on Saturdays.
To register, you will need your full address including postcode,
and your move-in date.
When you are connected to a district heat network, you cannot change your heating and hot water supplier. This is the same as it has always been with your water supplier.
We are committed to supporting vulnerable people on our networks. Residential customers may be regarded as vulnerable if one or more of the factors below apply:
Extra help can include:
Please highlight any special needs when registering for your account, or inform us of any changes in circumstances by updating your account details. If you prefer, you can call us on 02920 100346.