Setting up your account

We offer low maintenance costs – there is no boiler to repair or replace, and our pricing is competitive compared with traditional heating and hot water suppliers, such as gas. We make sure you get an excellent service for a fair price.

If your house is served by one of our district energy networks, you need to set up an account with us. Once you have set up an account with Metropolitan, you will be able to manage your account details, monitor your usage and view your bills online through our secure site.

• You can register online here 
• If you prefer, you can call us on 02920 100346.

Our UK-based customer services team are available:
8am to 8pm, Monday to Friday
9am to 1pm on Saturdays.

To register, you will need your full address including postcode,
and your move-in date.

When you are connected to a district heat network, you cannot change your heating and hot water supplier. This is the same as it has always been with your water supplier.

We are committed to supporting vulnerable people on our networks. Residential customers may be regarded as vulnerable if one or more of the factors below apply:

• Disability, either physical or mental
• Chronic sickness
• Visual or hearing impairment
• Child under the age of five living in the home
• Experiencing financial hardship
• Of pensionable age
• Communication barriers (low literacy, language barriers)

Extra help can include:

• Third party nomination for someone to manage your account on your behalf
• Setting up a door-knocking password, which only our representatives will know
• Large printed bills or bills printed in Braille
• Providing an alternative means to heat your home should you be left without heating for over 12 hours

Please highlight any special needs when registering for your account, or inform us of any changes in circumstances by updating your account details. If you prefer, you can call us on 02920 100346.