How are we
regulated?
We want you to feel confident and cared for when it comes to pricing and service – we’re already committed to meeting the highest standard of customer care and fairness.
How you are protected
Ofgem regulates Heat Networks, so you can trust that we’ll always work hard for you. All our networks are registered with Heat Trust, offering you peace of mind and a reliable service.
Heat Trust is a voluntary scheme that protects customers whose homes are connected to a community heat network. It sets clear standards for service and customer care, so you receive fair, transparent, and good-value service.
Find out more information about Heat Trust.
What you can expect from us
We recognise that we are in a position of responsibility and we take this very seriously. Metropolitan has been providing heat to thousands of homes and businesses for many years.
- Exceptional customer service from our UK-based team.
- Quick and fair resolution if anything goes wrong. Access to an independent complaint-handling service.
- Your feedback matters to us. We always aim to improve our service based on your comments.
