Moving in or
moving out
Moving in
It’s great to welcome you to our low-carbon heat network community.
We’ll need to know
- The date you moved in
- The meter readings from when you moved in (if possible)
- Your full name
- Your date of birth
- The full address and postcode of your new home
- Your phone number (either mobile or landline)
- Your email address
- Your Direct Debit details (or details of how else you would like to pay)
You can find out more information about Direct Debit and our other payment methods here.
With an online account, you can manage your personal details, monitor your usage, and make payments online.
Moving out
Saying goodbye is never easy, but we aim to make your transition as smooth as possible, wherever your next adventure takes you.
You can let us know you’re moving out by logging into your online account or by contacting us.
What we’ll do
- We’ll agree with you how we’ll get a final meter reading
- We’ll read your meter on the day of your move, as long as you give us at least two working days’ notice
- We’ll send you your final bill within five working days of your move date
Switching supplier
Since our heat network is integrated into the community, you can’t switch your heating and hot water supplier. We are committed to making energy fair, clean, and simple. You are protected by our Guaranteed Standards of Service, and all our networks are registered with Heat Trust. They will soon be regulated by Ofgem.
Priority Services Register
We understand that we have customers who may need extra support, so we have developed a range of free services to help make it easier for them.
Find out how we can support you if you need extra help.