Moving in or
moving out
Moving in
It’s great to welcome you to our low-carbon heat network community.
We’ll need to know
- The date you moved in
- Your full name, date of birth, contact details and your full address
- Your Direct Debit details (or details of how else you would like to pay)
You can find out more information about Direct Debit and our other payment methods here.
With an online account, you can manage your personal details, make payments online, view your bills and set up a Direct Debit.
Moving out
Saying goodbye is never easy. We want to make your move smooth, no matter where your next adventure leads you.
You can let us know you’re moving out by logging into your online account or by contacting us.
Switching supplier
Since our heat network is integrated into the community, you can’t switch your heating and hot water supplier. You’re protected by:
- Our Guaranteed Standards of Service
- Ofgem regultion
- Heat Trust regulation
Priority Services Register
Join our Priority Services Register for free if you need extra support because of your health, age, disability, or circumstances.
Find out how we can support you if you need extra help.
