Moving in or
moving out
Moving in
It’s great to welcome you to our low-carbon heat network community.
We’ll need to know
- The date you moved in
- The meter readings from when you moved in (if possible)
- Your full name, date of birth, contact details and full address
- Your Direct Debit details (or details of how else you would like to pay)
You can find out more information about Direct Debit and our other payment methods here.
With an online account, you can manage your personal details, monitor your usage, and make payments online.
Moving out
Saying goodbye is never easy. We want to make your move smooth, no matter where your next adventure leads you.
You can let us know you’re moving out by logging into your online account or by contacting us.
What we’ll do
- We’ll agree with you how we’ll get a final meter reading
- We’ll read your meter on the day of your move, as long as you give us at least two working days’ notice
- We’ll send you your final bill within five working days of your move date
Switching supplier
Since our heat network is integrated into the community, you can’t switch your heating and hot water supplier. You’re protected by:
- Our Guaranteed Standards of Service
- Ofgem regulation
- Heat Trust registration
Priority Services Register
Join our Priority Services Register for free if you need extra support because of your health, age, disability, or circumstances.
Find out how we can support you if you need extra help.
