Your tariffs
Living on a heat network won’t cost more. We make sure our prices are fair, and we’re transparent about how your bills are calculated.
To view your tariffs, please log in to your account.
Our price promise
If your community heat hub produces heat using air source heat pumps, our price promise means you won’t pay more to heat your home than you would if you owned and maintained your own individual air source heat pump*.
If your heat hub or energy centre produces heat using gas boilers and/or CHP, our price promise means you won’t pay more to heat your home than you would if you owned and maintained your own individual gas boiler*. To check our promise, you can use the Heat Trust Cost Calculator.
*Our price promise is based on the nearest alternative comparator for each network and is based on typical heat consumption in an average home.
All-inclusive price
A key benefit of living on a heat network is that you pay an all-inclusive price. This includes the heat you use, plus the cost of any repairs, maintenance or replacement that may be needed.
There are no extra bills for servicing or emergencies, giving you peace of mind there won’t be any nasty surprises.
If you had a traditional gas boiler or individual heat pump, you’d have to pay extra for replacing or servicing the equipment.
Our prices include continuity of service with the comfort of knowing that any servicing, maintenance and future replacement costs are covered.
What we’ll do
- We’ll always offer a variety of ways to pay
- Our prices will be fair and guided by the UK Regulator for Heat
- We’ll always let customers know at least 31 days in advance of any changes to our prices
- We won’t review our prices more than once every six months
- We’ll always send clear bills or statements that are easy to understand
- We’ll support those who are struggling to pay their bills
An all-inclusive price
