Your heat
equipment
explained
On a heat network, heating and hot water from a community heat hub is delivered to homes and businesses through a network of insulated pipes.
There’s no need to have a separate boiler in your home. Instead, you’ll have a Heat Interface Unit (HIU) and a heat meter (not all homes have a heat meter). This gives you greater control and lets you keep track of what you’re using.
Heat Interface Unit (HIU)
(not all homes have a heat meter)
Your home will have a Heat Interface Unit (HIU), which controls the transfer of heat from the network into your home. It’s similar in size to a gas boiler and delivers heat to your radiators, or underfloor heating, and hot water to your taps, showers and baths.
Inside the HIU is a heat meter that automatically sends us your meter readings, keeping things super simple for you. You’ll have a themostat so that you can keep your home at the temperature you like it.
Some HIUs have a ‘keep warm’ function that maintains regulated water temperatures. For health and safety reasons, this function cannot be turned off. It is included in the overall cost you pay to us.
The Heat Meter
The heat meter tracks your heat and hot water usage and is linked to a smart metering system that allows us to read it remotely, so your bills are based on actual readings.
You can also read this yourself if you need to. There is a screen on the front of your HIU – look for the number of kWh.
Making sure everything runs smoothly
We’ll service your HIU every two years, checking over the equipment to make sure it works as efficiently and reliably as it should. We’ll always get in touch before your service is due, to find a convenient time for your appointment.
This is covered in the cost you pay to us, there are no maintenance or upfront fees to pay, should things go wrong.
Responsibility of the network
If you notice a problem that means you have no heating or hot water throughout your home, just get in touch. We’re available 24/7 for emergencies.
We own, operate and maintain the heat network and community heat hub. If something isn’t right with the equipment inside your home, such as a tap, thermostat or programmer, this is your responsibility, or your landlords if you’re a tenant.
