Submitting a
meter reading
If you’ve received a bill and it’s based on an estimated meter read, you can submit an actual reading yourself.
Sending us a meter reading is the best way to keep your account up to date and ensure you’re paying the correct amount for your heat and hot water usage.
If you’ve used more than you’ve been paying for, you may have to make catch-up payments.
How to submit a meter reading
It’s easy to send us a meter reading, and it will help us make sure you’re only paying for what you use.
The heat meter, usually inside the HIU, records your heat and hot water usage and sends remote readings to us. You can also check it yourself on the HIU’s front screen by looking for the number of kWh.
Use the ‘Submit Meter Reading’ button in your online account. If you don’t have one you can contact us and we’ll be happy to submit it for you.
If you need some help reading your meter
If you’re having trouble reading your heat meter, don’t worry, you can request our engineers to read the meter for you.