Optimising your
heating system
Your Ground Source Heat Pump and Passiv Smart Thermostat are designed to work together, giving you simple control of your heating and hot water, both at home and through the Passiv app.
With ecoHeat on, the Passiv Smart Thermostat will automatically optimise the performance of your heating system, improving comfort while helping to reduce your heating bill.
If you’re experiencing issues with your Passiv Smart Thermostat, check out our help section here.
Connect to your internet
Connecting your Passiv Smart Thermostat to your home internet improves the speed of technical and customer support and unlocks additional features that give you more control of your heating system. We can also identify potential issues before they affect your heating or hot water.
Why you should connect to the internet:
- Control your heating and hot water using the Passiv app
- Access the latest software updates and improvements
- View heating performance information
- Access features such as ecoHeat
- Get faster fault diagnosis
- Get improved technical support
- Supports proactive maintenance
- Ensures your heat pump remains efficient
- Optimise your tariffs and make your heating more efficient
Connect your Passiv Smart Thermostat to the internet:
- Connect the Ethernet cable on the underside of the Passiv Hub to an Ethernet port on the back of your internet router
- On the Passiv Programmer, select ‘App registration’
- Scan the QR code to download the Passiv app
- Set up a Passiv account with an email and password
- Follow the steps in the Passiv app, scanning the QR code in ‘App registration’ to pair your app with the Passiv Hub
Use heating schedules
Set schedules to match your daily routine. Your system will automatically heat your home and hot water when needed, helping you stay comfortable and use energy efficiently.
Let ecoHeat do the work
ecoHeat learns how your home warms up and automatically starts heating at the right time, so your home reaches your chosen temperature when you need it.
Heat pump servicing and maintenance
Metropolitan maintains and services your heat pump to help keep it operating safely and efficiently. We’ll service your heat pump 12 months after you move into your home and every 3 years after that.
Use Away mode
Away Mode helps reduce energy use while you’re away and helps protect your home during colder weather.
Heating and hot water priority
Your Ground Source Heat Pump heats hot water first. If heating and hot water are scheduled at the same time, your heating may start later. For the best performance we recommend using the default schedules on the Passiv Smart Thermostat or turning on ecoHeat in the Passiv app.
Heat pumps work differently
Ground Source Heat Pumps provide a gentle, steady warmth rather than the short bursts of heat produced by a traditional gas boiler.
Because heat pumps operate using lower temperature heating, and can fluctuate depending on the temperature outside and in your home, your radiators may not feel as hot as yo’re used to. This is completely normal and does not mean your heating isn’t working effectively.
Remember: ask yourself, “Is my home warm?” rather than “Are my radiators warm?”
