The equipment in your home controls your heating and records how much you use.
There are no extra charges for you to worry about if things go wrong with our equipment. All HIU servicing and repairs are included in your heating charge. In the unlikely event of you finding yourself with no heating or hot water, throughout your entire home, please contact us on 02920 100346.
For any other issues with your heating system, which is not our responsibility, for example a faulty programmer, only one room heats up, or if there’s one hot tap that doesn’t work, then you should speak to your building management company, if you are the homewoner, who can advise you on a suitable trades person to contact. If you are a tenant, you should report these to your landlord.