Get Connected
Your home’s heating system consists of a Kensa Ground Source Heat Pump, which provides your heating and hot water, and a Passiv Smart Thermostat, which intelligently controls your heating and hot water.
Connecting your heat pump and Passiv Smart Thermostat to your home internet improves the speed of technical and customer support and unlocks additional features that give you more control of your heating system. We can also identify potential issues before they affect your heating or hot water.
Why you should connect to the internet:
- Control your heating and hot water using the Passiv App
- Access the latest software updates and improvements
- View heating performance information
- Access features such as ecoHeat
- Optimise your tariffs and make your heating more efficient
- Get faster fault diagnosis
- Get improved technical support
- Supports proactive maintenance
- Ensures your heat pump remains efficient
STEP 1: Connect Ground Source heat pump to the internet
- Using the display screen on the heat pump, select Settings.
- Select WiFi Settings.
- Choose your home WiFi network.
- Enter your Wi-Fi password.
- Select Connect.
- Check that the Wi-Fi status shows as connected.
For more guidance on connecting the heat pump:
STEP 2: Connect Passiv Smart Thermostat to the internet
- Connect the Ethernet cable on the underside of the Passiv Hub to an Ethernet port on the back of your internet router.
- On the Passiv Programmer, select ‘App registration’.
- Scan the QR code to download the Passiv app.
- Set up a Passiv account with an email and password.
- Follow the steps in the Passiv app, scanning the QR code in ‘App registration’ to pair your app with the Passiv Hub.
For more guidance on connecting the Passiv Smart Thermostat:
