If your bill is based on an estimated meter reading, you can give us an accurate reading. We can use this to update your bill right away, and you’ll see your new balance.

Sending a meter reading is the best way to keep your account up to date. It helps ensure you pay the right amount for your heating and hot water.

If you’ve used more than you’ve been paying for, you may have to make catch-up payments.

It’s easy to send us a meter reading, and it will help us make sure you’re only paying for what you use.

The heat meter (often found in the HIU), records your heat and hot water usage and sends remote readings to us. You can also check it yourself on the HIU’s front screen by looking for the number of kWh.

Use the ‘Submit Meter Reading’ button in your online account. If you don’t have one, you can contact us and we’ll be happy to submit it for you.